COURSE OVERVIEW:
The course has been designed and developed by Eskilz College to train people that are Partially Slighted
and Blind to operate a company switchboard. The learners will be provided with the following additional
skills:
Telephone etiquette skills
Qualities of an Efficient Receptionist
Dealing with People
Dealing with Visitors
The Reception Area
Security
Dealing with Difficult Situations
Telephone Communication
Professional Telephone Manners
Taking Messages

PROGRAMME OUTLINE:
The course is broken into 4 modules:
Module 1: Basic Computers
– Start up and shut down a personal computer system using
standard and nonstandard methods.
– Change the configuration of a personal computer.
– Use personal computer operating system functions.
– Use operating system utilities.
Module 2: Reception
– The Importance of the Receptionist
– Qualities of an Efficient Receptionist
– Dealing with People
– Dealing with Visitors
– The Reception Area
– Security
– Dealing with Difficult Situations
Module 3: Switchboard Operations
– Types of Apparatus
– Handling and Care of Apparatus
– Dealing with Numerous Lines
– Module 4: Telephone Etiquette
– Telephone Communication
– Telephone Techniques
– Professional Telephone Manners
– Taking Messages
Module 4: Telephone
– Telephone Communication
– Telephone Techniques
– Professional Telephone Manners
– Taking Messages

TYPE OF PROGRAMME:
Skills Programme
– Part-time
– Full time

DURATION

3 months

ADMISSION REQUIREMENTS
Learners Must be able to speak and write in English.

LEARNER MATERIAL
All learning material included in tuition fee.

PRICING
Course Fee: R7200.00

CERTIFICATION
On successful completion of course, the learner will receive a certificate

DISCLAIMER
The information provided may vary or change at the discretion of Eskilz College. Eskilz College will
formally notify learners of any changes or variations.