Information Technology: Technical Support

This course is designed to provide students with the knowledge and skills necessary to troubleshoot and support technical issues in a variety of information technology environments. Topics covered may include hardware troubleshooting, software installation and configuration, network troubleshooting, and customer service skills. Students will learn how to effectively communicate with end-users, diagnose and resolve technical problems, and provide support to ensure that systems are running smoothly. Practical hands-on exercises and real-world case studies may be utilized to reinforce and apply the concepts taught in the course.

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