1. Introduction

Purpose of the Refund Policy
The Eskilz College Refund Policy outlines the procedures and conditions for requesting and processing refunds for courses and programs offered by Eskilz College.

1.2 Applicability

This policy applies to all students enrolled in courses and programs at Eskilz College.

2. Refund Eligibility

2.1 Withdrawal from a Course
Students may be eligible for a refund if they officially withdraw from a course within the stipulated refund period. The refund amount will be determined based on the percentage of the course completed.

2.2 Inability to Provide Agreed-Upon Services
In the event Eskilz College is unable to deliver the agreed-upon services, students may be eligible for a full or partial refund. This could include instances such as course cancellations or substantial changes to course content.

2.3 Other Circumstances Requiring a Refund
Other circumstances requiring a refund, not explicitly mentioned in this policy, will be considered on a case-by-case basis. Students must provide documented evidence to support their request.

3. Requesting a Refund

3.1 Submission of Refund Requests
Students must submit a written refund request to the Eskilz College administration. The request should include the reason for the refund and any supporting documentation.

3.2 Required Documentation
Refund requests must be accompanied by relevant documentation, such as medical certificates, official withdrawal forms, or any other evidence supporting the request.

3.3 Deadline for Refund Requests
Refund requests must be submitted within the specified refund period, as communicated at the time of enrolment. Late requests will be considered only under exceptional circumstances.

4. Refund Period

4.1 Communication of Refund Periods
Refund periods for each course or program will be clearly communicated to students upon enrolment. These periods may vary based on the type and duration of the course.

4.2 Variation in Refund Periods by Course or Program
Different courses or programs may have different refund periods based on their structure and duration. Students are advised to be aware of the specific refund period applicable to their enrolled course.

5. Refund Processing Time

5.1 Timeline for Processing Refunds
Eskilz College will endeavour to process refund requests within [number of days] business days from the date of receiving a complete refund application.

5.2 Communication of Refund Processing Status
Students will be notified of the status of their refund application, including any additional information required or the expected timeline for processing.

6. Refund Amount

6.1 Determining Refund Amount
The refund amount will be calculated based on the percentage of the course completed at the time of withdrawal or the nature of the circumstance leading to the refund.

6.2 Considerations for Refund Calculations
Considerations for refund calculations may include tuition fees, administrative fees, and any non- refundable fees associated with the course.

6.3 Non-Refundable Fees
Certain fees may be deemed non-refundable, and these will be clearly communicated to students at the time of enrolment.

7. Non-Refundable Fees

7.1 Identification of Non-Refundable Fees
Certain fees associated with courses or programs may be designated as non-refundable. These fees will be clearly identified to students during the enrolment process.

7.2 Communication of Non-Refundable Fees to Students
Eskilz College will communicate non-refundable fees to students through official documentation, such as the course prospectus or enrolment materials.

8. Refund Methods

8.1 Original Payment Method
Refunds will generally be processed using the same method as the original payment. Students are responsible for ensuring that the information provided for refund processing is accurate.

8.2 Deductions and Additional Charges
Any additional charges incurred during the refund process, such as bank fees or transaction fees, may be deducted from the refund amount.

9. Special Circumstances

9.1 Criteria for Special Circumstances
Special circumstances, such as medical emergencies or documented personal hardships, may warrant exceptions to the standard refund policy. Criteria for such circumstances will be clearly defined.

9.2 Case-by-Case Review Process
Refund requests under special circumstances will undergo a case-by-case review. Students must provide thorough documentation supporting their claim, and decisions will be made based on the merits of each case.

10. Dispute Resolution

10.1 Handling Disputes Fairly
In the event of a dispute regarding a refund, Eskilz College is committed to handling disputes in a fair and transparent manner. An impartial mediator may be appointed to facilitate resolution.

10.2 Steps in Dispute Resolution
The dispute resolution process will involve a series of steps, including communication between the student and Eskilz College administration. If a resolution is not reached, an external mediator or arbitration may be considered.

11. Changes to the Refund Policy

11.1 Notification of Policy Changes
Eskilz College reserves the right to modify the refund policy. Any changes will be communicated to students in advance through official channels, such as email or the college website.

11.2 Communication of Policy Amendments
Amendments to the refund policy will be effectively communicated to students, and the revised policy will be made available for review.

12. Contact Information

12.1 Contact Person or Department
For refund inquiries or assistance, students can contact the [Contact Person or Department] at Eskilz College.

12.2 Email and Phone Contact Information
Students may reach out via email at [Email Address] or by phone at [Phone Number] for any refund- related queries.

13. Acknowledgment of Policy Acceptance

13.1 Student Acknowledgment
By enrolling in courses or programs at Eskilz College, students acknowledge their understanding and acceptance of the Eskilz College Refund Policy.

13.2 Date of Acknowledgment
The date of acknowledgment will be recorded for each enrolled student.