Curriculum
Course:
Call Centre Skills Training
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Curriculum
Call Centre Skills Training
Module 1
0/1
Introduction to Call Centres
0-2hrs
Module 2
0/1
Professional Telephone Etiquette
0-2hrs
Module 3
0/1
Communication Skills
0-2hrs
0/1
Customer Service Excellence
0-2hrs
Module 5
0/1
Call Handling Techniques
0-2hrs
Module 6
0/1
Call Centre Technology
0-2hrs
Module 7
0/1
Sales and Upselling Techniques (if applicable)
0-2hrs
Module 8
0/1
Stress & Time Management
0-2hrs
Module 9
0/1
Call Centre Metrics & KPIs
0-2hrs
Module 10
0/1
Role Plays & Call Simulations
0-2hrs
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